Our Process: How Home Care Begins

Our Process is very important. It allows us to move with urgency, but not in a way that undermines the Quality of Service. Working together, with the help of our Care Managers, we can move with purpose in a way that sets everyone up for a successful outcome.

Does our Home Care Service Fit Your Needs?

Identifying if our Service fits your needs - We want to be efficient with your time to determine if Broad Street Home Care is the right fit for you. Our main goal to help you get the care you need so if Broad Street is not the right choice for you we will help point you in the right direction.

Home Care Assessment

Our Care Managers are a vital part of ensuring you are receiving the best care possible by overseeing the delivery of care. A Care Manager can speak with you over the phone but ideally, an assessment would be done in person so your care needs can be identified and recommendations can be made. In addition, it also demonstrates how we deliver care.

Getting Resources in Place

Once we have agreed to move forward, we then engage our HR department who work in collaboration with the Care Managers to get the right resources in place. If time is a factor, we can get this started before a formal assessment, but we would want to get a Care Manager involved right away.

Start of Service

With a mutually agreed to Plan of Service, the Care Managers then introduce Care Professionals with who you will be working with you and provide Client Specific Training. Care Managers then stay involved with both you and the Care Professionals to help get the service plan where you want it to be.